Terms and conditions

tomato-web T&C

Ordering and Payment Schedule

A non-refundable deposit (25% or minimum $2000) is required to secure availability of chosen time and date (or full payment if total value is under $5000).  The remaining balance is due (cleared in our bank account) 7 days before the event date to cover preparation of ingredients. In event of late payment, we shall do our absolute best but may have to make changes to your menu without notice.

Location venue and time of event must be confirmed in writing at time of deposit payment.

Bookings and instructions must be confirmed in writing by the client minimum of 7-days before event date.  HKPC Ltd will not be liable for any misunderstandings arising from changes not confirmed in writing or requested after this time.

Please refer to your menu for minimum order value. Events on public holidays and key dates may be subject to special conditions.

Discount Policy

You will be entitled to receive a discount if your deposit payment is cleared in our account 14-days ahead of the event date, based on the following food and drinks values (not including charges for extra equipment/staff hire/delivery etc.)

$15 000                   –               5% discount

$50 000                   –               10% discount

$100 000                 –               15% discount

(n.b Discounts do not apply on key dates or public holidays.)

Payment Methods

HSBC transfer

ATM transfer / direct deposit

Cheques payable to ‘Hong Kong Personal Chef Ltd’ – (n.b. confirmation only given after cheque has cleared.)

Credit card payment – (n.b. 5% transaction fee applies.)

Cancellation

Any total cancellation will result in forfeit of amounts due as per the payment schedule above.

Any change of details/cancellation within 7 days of event may result in charges (depending on the amount of perishable food already prepared and costs incurred, possibly up to 100% at the discretion of HKPC Ltd).

In the event of changes due to bad weather, we will do our best to help you rearrange time or take delivery to another location.  If your venue could be affected by bad weather, we recommend that you closely monitor forecasts, and contact us a minimum of 3 days before your event date to see if alternative plans can be considered, as costs may be incurred in line with our cancellation policy.

Delivery Information

We will endeavour to deliver as close as possible to (or before) scheduled delivery time. To avoid impact from unforeseen delays, we may deliver up to 30-minutes before requested time. Please provide contact name and number of the person who will be at the event address to take delivery. The contact person should be contactable 90 minutes before the delivery time.

Deliveries of each order to single location only.  In order to avoid additional charges, deliveries to outdoor locations must be collected at a prearranged time and location with unrestricted vehicular access.

Any hired equipment will be collected immediately after the event, at a mutually convenient time within 3 days

Parking and Delivery Charges

Please be aware there may be labour charges for carrying items upstairs or long walking distance. Please send photos and ask for quotation. If delivery obstacles are discovered upon arriving at the event without forewarning, the amount payable will be decided by HKPC Ltd.

 

If free parking is not available at the venue please inform us at least 24 hours before delivery.

If free parking is not available without forewarning, the amount payable will be decided by HKPC Ltd.

 

Delivery is free on all package orders over $5, 000 to Area A.

Delivery is free on all package orders over $10, 000 to Area B and Area C.

Please use table for reference:

Area

Location

10.30am – 7.30pm

9.30am-10.30am / 7.30pm-9.30pm

A

HK Island

$250 per trip

add $250 per trip

B

Kowloon

$400 per trip

add $250 per trip

C

New Territories 

$550 per trip

add $250 per trip

D

Tung Chung

$700 per trip

add $350 per trip

E

Discovery Bay

$1, 000 per trip

add $350 per trip

F

Outlying Islands

Please ask for quotation

Please ask for quotation

 

Please note there may be additional delivery charges and carrying fees for bulky/large items e.g outdoor items such as BBQs.  All Picnic basket packages will incur a delivery charge.

 

Staffing

Some packages include complimentary staff.  When a chef is included for 90 minutes, the first 30 mins is allocated as set-up time and 1 hr service time.  For 3 hours, the first 45 mins and last 15 mins is set up / clean down, with 2 hours service time.  For 4 hours, the first 1 hour and last 30 mins is set up / clean down, with 2.5 hours service time.   Extra hours and staff are bookable in advance at the following rates:

Waiter (min. 4 hours)                            –                         $175 an hour

Chef (min. 4 hours)                               –                         $250 an hour

Executive Chef – Tom Burney             –                         $750+ an hour (min. 4 hours)

Some extra charges for staffing may be applied on key dates or public holidays, travel to/from remote regions/after midnight.

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